Remote Product Info

Quality Seal

The product has been certified by the German "Bundesverband der IT-Sachverständigen und Gutachter e.V."( BISG e.V. , German Association of IT appraisers and assessors) with the five star quality seal.The independent BISG testers evaluate products of qualified companies for quality, security and service values.

ISO9001:2000 Quality Certification

The product maker is one of the very few companies on the remote control market with a certified quality management system according to ISO 9001.
This is an additional verification that our quality system meets internationally accepted standards.

Encryption

The product includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

Access Protection

In addition to the PartnerID, The product generates a session password that changes with every start of the software to ensure added prevention of unauthorized access to a remote system, unless the product is pre-configured for a help session by a Premium Registered company or Individual.
Security relevant functions like file transfer require additional, manual confirmation of the remote partner.
Also it is not possible to control a computer invisibly. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

Code Signature

All the program files are secured using VeriSign code signing technology. This allows you to verify the origin of the executables you received.
Even the QuickSupport Custom Design tools are dynamically signed during generation!

Terms of Use
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Terms of use (Client Agreement) for downloading and the use of this software to allow access for purpose of assisting the client in resolving computer issues. (2008)

SBS Remote-Help-Terms& Conditions

SBS "Remote Help" Access Service

The "Pre-configured Remote Application" SBS Remote Access Service provides SBS Computers and its technicians complete real-time access to your computer and the ability to :

View and access to needed files on your PC and network drives
Remote Control to your PC to run any application
Ability to transfer files / programs and Installation of same
Provide tutorials for clients on Program applications

Your use of the SBS Computers Service is bound by our Terms & Conditions!

By downloading or installing the emailed version of our (Pre-configured Install application) you agree to these terms and Conditions of Service above and below!

To use this service, you must be 18 years of age or older and have administrative account permissions on your computer, and agree to the following terms of usage. I (user) agree to these terms of service and agree that SBS Computer Services and affiliates are not responsible for any resulting data loss or financial loss as a result of the use of this service. Clients are responsible for backing up their own data and systems prior to connection. Client agrees to follow the explicit instructions of the technician during the remote session period if given. The client assumes the responsibility to ask of the risk associated with the procedure. SBS Computer Services will not re-format your hard-drive or offer any procedure that will normally cause the loss of personal or system files. Your computer must be able to boot to the windows desktop for us to help you thru resolutions and connect to the internet . By downloading the Application which has 256 Bit Encryption you agree to the above terms automatically. Client acknowledges that for the purposes of fast service and to assess processes in the start up area of the computer, the preconfigured application allows a predefined password and will enable the tech to reboot and auto re-connect to enable unattended support and and ability to repair fix issues. With the advent of root-kits and hidden processes from trojans make this necessary in order to properly clean and repair your computer Issues.

You can either download the Application off the SBS website or we can email you the download link. Please ensure the email address you provide is valid.